Modern technology has totally redefined the definition of instant satisfaction for hotel guests. Using laptop computers and cell phones, the boldest vacationers can reserve plane tickets on their way to the airport, book rooms in hotels when arriving after which get car service or reserve car rentals to finish the last leg of their trip. Although every traveler isn’t daring enough to suddenly travel, many appreciate the ease and comfort of Internet trip planning. With each tap on their computer keyboard or screen, vacationers are entrusting their most valuable private and financial details to travel providers. Nevertheless, are those companies, especially independent properties, keeping up their end of the deal by using secure platforms to guarantee vacationer information remaining safe?
While speaking about innRoad’s hotel property management systems (PMS) with independent properties, we provide IT security questions that need to be requested when looking at any hotel PMS. When independent hoteliers care to maintain the confidence of their visitors, their hotel PMS as well as its supplier has to provide a degree of security, which is undisputed.
Is the hotel PMS a legacy or cloud-based platform?
For many years, legacy hotel PMS’, including cumbersome hardware and expensive yearly maintenance programs, were an independent hotelier’s individual choice for automating day-to-day tasks. But, cloud-based hotel PMS’ today offer businesses with leading-edge features and functions that streamline hotels’ most important tasks without the need of pricey hardware and support. An online connection is all hoteliers need to access their cloud-based hotel PMS. Included with a cloud-based hotel PMS ought to be a top-flight information security application, which is performed by the system’s supplier, thus, businesses may concentrate on looking after their visitors.
Will the hotel PMS permit individual user logins as well as varied accessibility levels?
A hotel PMS ought to let businesses place access program standards for each and every staff member. Setting up individual access levels makes sure that only staff members that have a reason to use private information can see this data. With numerous staff members logging into the hotel PMS every day, offering extra levels of security for guests ‘private and financial information is vital for independent property owners.
How efficiently is information safeguarded in the course of transmitting and at storage?
Should a hotel PMS fail to encrypt information in the process of sending and at storage, it’s not completely safe. Information encryption scrambles sensitive data to ensure that it cannot be read or utilized by unintended readers. Also, a hotel PMS supplier ought to use an advanced information backup program to make sure data is never jeopardized or lost. At innRoad, we use a dual-offsite information backup platform. Therefore, our independent property clients’ information stays protected 24/7/365.
How secure are guest credit card transactions?
Payment Card Industry (PCI) compliance ought to be non-negotiable for all independent hoteliers when looking at hotel PMS’. Guests reserve rooms presuming their credit card data will stay protected at all times. A hotel PMS supplier needs to be capable of assuring their independent hotel guests that their program is safe and possesses the necessary settings and technologies to be specified as PCI compliant.